We handle personal information, including determining the purposes and means of processing personal data. This Privacy Policy explains how we handle the personal information we hold, including how we collect, use and disclose personal information. ‘Personal information’ is data that relates to you and that identifies you or from which you can reasonably be identified. This may include your name and contact information, as well as some digital identifiers relating to you (we explain more about what these are below, under the heading ‘Cookies’).
We respect your privacy and take steps to safeguard the personal information that we handle. We are committed to complying with all applicable privacy laws, including the Australian Privacy Principles in the Privacy Act 1988 (Cth), and to being open and transparent about our information handling practices.
“We” or “us” means Hahndorf Resort, operated by Discovery Holiday Parks Pty Ltd ACN 111 782 846 Level 7, 60 Light Square, Adelaide SA 5000.
Booking and Guest Registration
We collect information either in person, via our Website, or via internet booking engines and online travel agents, to allow you to make a reservation to stay with us. The booking function at the ‘Book Now’ link on our Website will direct you the Discovery Parks website to facilitate your booking. The Discovery Holiday Parks website privacy policy describes how personal information is handled via its website.
The personal information we collect to manage your booking may include:
We collect the name and contact details of both the purchaser and recipient of our gift vouchers in order to send the gift voucher to the recipient and confirm the purchase. We also collect the credit card details of the purchaser, and transfer these details securely to a payment services provider, but we do not retain this transactional data.
Other types of personal information we collect may include, but are not limited to:
While staying with us, we may also collect information in relation to the services we provide you. We may collect personal information included in communications with us, before, during or after your stay or if you attend an event, function or conference at Hahndorf Resort. For the security of our guests, Hahndorf Resort monitors public areas of our accommodation by closed-circuit television (CCTV).
We may also collect your personal information for other purposes which will be explained at the time of collection. In some cases, if you do not provide us with personal information we may not be able to provide the services you have requested.
We collect information relating to your web activity when you access and browse our Website. In particular, we may collect information using cookies, and similar technologies, designed to provide information to help us improve the use of our Website and to better tailor the content we provide.
A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. This information may include your IP address, information and actions taken on the site including details about when you accessed the site. The text file is then sent back to our server each time your browser requests a page from the server. Information generated by the cookie about the use of our Website may be transferred to, and stored by, a web analytics service, which may be based overseas, that we use to help use improve our online services. This enables us to provide a better Website visitor experience by loading the site so that it reflects your personal preferences as previously indicated last time you browsed. Some cookies also help with ensuring the functionality of the site.
Additionally, emails we send to you use technology that allows us to understand the time and date that an email was opened and whether any links within the email were clicked. Compiling this information allows us to conduct statistical analysis to better understand how effective our electronic marketing campaigns are and customise our advertising services based on the results. You can disable some of this technology by turning images ‘off’ in your email client (eg Outlook) and you can opt-out of receiving emails from us by sending us an email at marketing@discoveryparks.com.au
The types of cookies we use are set out below. You can configure your web browser to reject and delete cookies but this may limit the functionality of our Website so that it does not operate properly.
We use website analytics service providers, including Google Analytics, that use cookies to analyse our Website traffic. These analytics service providers collect information and statistics about the Website, including by counting the number of visitors and tracking how visitors use the Website. This type of analysis helps us make our Website more effective to use, for example by improving how easy it is for visitors to find what they are looking for on the Website or fixing any issues users have with the Website. Information supplied by analysis cookies helps us to understand how our visitors use our Website in order to improve the user experience.
Targeting cookies are often linked to services provided by third parties on our Website. Third party service providers may use their own cookies to collect information about your activities on our Website. They work by identifying your device and browser to recognise your visit to the Website. Not enabling these cookies will disable the services provided by third parties on our Website, such as tools to share or access content from social media sites or options to watch videos by third party video providers.
We may use functional cookies that record the choices you have made on our Website so that we can continue to provide you with information you are interested in during that visit and any subsequent visits. This allows us to provide content that is tailored and relevant, and to improve the Website experience for our Website users.
We collect cookies that are necessary for our Website to operate and load properly. You can set your web browser to block these cookies but without these cookies you may not be able to move around the Website and use its features.
We collect personal information in a variety of ways, including (but not limited to):
We take the security of the personal information we hold seriously and handle personal information sensitively and in accordance with applicable privacy laws.
We take all reasonable steps to protect the personal information we hold from misuse, interference and loss; and from unauthorised access, modification or disclosure. These steps include using electronic and physical security measures, including:
If we no longer need the personal information we hold about you, we take steps to delete, destroy or de-identify that information. We also retain information about your Loyalty Program Membership in order to provide you with Membership Savings. It may also be necessary for us to retain personal information to comply with our legal obligations, or for insurance or audit purposes.
To Provide You With Our Services
We use personal information in order to provide services to you. As part of providing services to you we may use your personal information to:
We also use personal information to market and promote our products and services, including to:
If you click on a link to a social media site or post from our Website, or click on a link to our Website from our social media pages, we may share your personal information (including user name, profile picture, likes and posts) with the social media service provider, other users and your friends or followers. If you do not want your personal information shared in this way, you can choose not to connect via your social media profile with our Website, or configure your web browser to block cookies(which may affect the functionality of some features on the Website).
If you interact with us using your social media account, that personal information will be subject to the privacy policy of the social media site.
We may also use personal information for the purpose of:
We may use your personal information for other reasons which we will explain when we collect it, or with your consent. We will only use your personal information in accordance with applicable privacy and data protection laws.
We may disclose personal information in a number of ways, including to:
We may also disclose personal information to the Adelaide Hills Convention Centre in circumstances where guests of Hahndorf Resort also attend a function at the Adelaide Hills Convention Centre. Please advise us if you do not want us to do so.
We may also disclose personal information in order to comply with legal obligations or where necessary to protect our rights or the rights of others, including for fraud or risk management purposes.
We may partner with third parties to conduct joint promotions or competitions or offer joint products and services. If you provide us with personal information in relation to the promotion, competition, product or service we are jointly providing with a Business Partner we may share your information with that Business Partner. We will inform you that we do this at the time we collect your personal information and you will be given a choice about whether or not this occurs.
We use third party suppliers to provide us with services to support our business. These Service Providers may perform services on our behalf or assist us to provide services to you. For example, we engage Service Providers to provide us with IT services, advertising, payment processing, marketing and marketing analytics services (including Google Analytics). Our Service Providers may need to access your personal information in connection with providing us with these services. The Service Providers we use may be based in Australia or overseas. We only disclose your personal information to our Service Providers in accordance with this Privacy Policy and applicable privacy laws. We do not authorise their use or disclosure of your personal information for any other purposes other than in connection to the provision of their services to us.
Our electronic messages or online services may contain links to other websites. We are not responsible for the handling of your personal information by those websites and recommend you review the privacy policies of those websites.
You may unsubscribe or opt-out of receiving communication from us by:
Sometimes, in order to handle your personal information, we may seek your consent, including to collect your data. You can request to withdraw this consent at any time by contacting us via our Contact Details.
You can request access to the personal information we hold about you by emailing us at admin@discoveryparks.com.au. We may need to verify your identity to provide you with access.
You can request to update or correct personal information we hold about you which you believe is inaccurate or out of date. You can also ask that we delete some or all of your personal information in certain circumstances (eg where the data is no longer necessary to provide you with services). In order to make any requests relating to your personal information please email us at admin@discoveryparks.com.au
If you have any concerns about how we have handled your personal information please contact us using the contact details below (see ‘Contact Details’) so that we can try and resolve the issue quickly and directly.
If we are unable to resolve your privacy complaint, you may contact the Office of the Australian Information Commissioner at:
GPO Box 5218, Sydney NSW, 2001, www.oaic.gov.au (telephone 1300 363 992).
You can contact us by:
This Privacy Policy was last updated in January 2021.
“Business Partner” means a third party that we collaborate with to offer joint promotions, products or services;
“Loyalty Program” means the membership program run by Discovery Holiday Parks and G’day Rewards.
“Member” means a member of the Loyalty Program;
“Membership” means membership of the Loyalty Program;
“Membership Saving” means the discounts offered to Members;
“Service Provider” means a third party we engage to provide us with services to support our business.
“Website” means this website (hahndorfresort.com.au).
“We” or “us” means “We” or “us” means Hahndorf Resort, operated by Discovery Holiday Parks Pty Ltd ACN 111 782 846 Level 7, 60 Light Square, Adelaide SA 5000.
