ACCOMMODATION – check in time is 2pm; check out time is 10am; early check in or late check out may be available upon request (a $25 fee will apply); failure to check out on time may incur further fees; non-return of room keys will incur a $25 fee; lost keys will incur $100 fee for locks to be changed.

SITES – check in time is from 12noon; check out time is strictly 10am; failure to check out on time may incur further fees; a site permit will be provided on check in and must be displayed in your Caravan window or vehicle for tents; no open fires are permitted at any time.

BUNK BEDS – children under the age of 9 years are not permitted to use the top bunk and children must not play on top bunk (Aust Standards AS/NXZ 4220:2003).

GUEST DETAILS – the guest whose name appears on the booking confirmation must be the guest who checks into the room/site on arrival. Should a guest check in with a different name, Reception must be notified prior to arrival to ensure that the guest is able to check in. All guests under 18 years are to be accompanied by a parent/guardian. Guests agree that all information provided for their booking is true and correct.

NOTE – All accommodation and facilities are non-smoking.

CHILDREN – children need to be supervised at all times; helmets must be worn whilst riding bikes, scooters or skateboards as our roads are Public Roads.

CANCELLATIONS and REFUNDS – no cancellations or changes are permitted. Should you decide to depart earlier than arranged, you will be liable for full payment for accommodation/site and there will be no refund of prepaid accommodation/site. Failure to arrive on your scheduled arrival date may result in your booking being cancelled without any refund to you.

PAYMENTS – full payment will be charged to the credit card provided at the time of booking. Any additional charges incurred during your stay must be payable direct to the park prior to departure. You agree that the credit card that you have securely provided may be used to settle any such charges left outstanding after your departure. Big4 membership must be valid at time of arrival to receive applicable discount. A $100 credit card pre-authorisation or cash bond is required upon check in to cover incidentals. Visa, MasterCard and American Express are accepted. Cheques are not accepted upon arrival.

REFUNDS – Provided the necessary notice has been given, any monies due will be refunded in the original method paid; Refunds to credit card must be to the same credit card as the one that paid the deposit (this is for security reasons).

NOISE & BEHAVIOUR – please be mindful of other guests; noise is to be kept to a minimum after 10pm; rowdy and disruptive behaviour will not be tolerated; management reserve the right to evict anyone who makes or creates a problem in the park and the evicted guest(s) will still be responsible for full payment of fees and associated costs; in certain instances Police may be notified.PARK VISITORS – park visitors are to sign in at Reception upon arrival & cars are to be parked in the Guest Parking area only. A minimal fee is to be paid on arrival. A wrist band will be issued by Reception and is to be worn at all times when on-site. Visitors are asked to leave the park by 9pm nightly.

ANIMAL POLICY – While we are a pet-friendly park, there are a few rules in place,

  • You are required to clean up after your pet.
  • Dogs are required to be kept on a leash at all times and are not to be left unattended at any time.
  • Pets are not allowed in the cabins (Guide/Assistance Dogs are an exception) or in the pool area, lakes, amenities, camp kitchen or games room.

WEBSITE – Hahndorf Resort Tourist Park does not accept liability for any errors or omissions on this website. Whilst every effort is made to ensure the information is accurate, management cannot guarantee that the website is free from errors or faults and reserves the right to amend information listed at any time.BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.Australian owned and operated, Hahndorf Resort Tourist Park Pty Ltd ITF Hahndorf Caravan Park Trust trades as Hahndorf Resort Tourist Park.